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FAQ

Frequently asked questions

Everything buyers ask about ordering, customization, quality and shipping. Can't find your answer? Ask our team →

Ordering & MOQ

What is your minimum order quantity (MOQ)? +

Custom-branded production starts at 5,000 units per item, with free design and sampling beforehand. Stock items can ship in smaller quantities.

Do you provide free samples? +

Yes — we provide free design and free physical samples for sign-off before any bulk production run.

How do I request a quote? +

Send your product, sizes, quantities and branding through our contact form and we reply within one business day.

Can I order a full amenity program? +

Yes — bath care, kits, slippers, dispensers, fragrance and accessories can be combined into one branded program with a single point of contact.

Customization & branding

Can you put our logo on the products? +

Yes — your logo can be printed, labelled, embossed, hot-stamped, engraved or embroidered, depending on the product. All decoration is done in-house.

Do you offer private label and OEM/ODM? +

Yes. With private label and OEM you supply the brand or design; with ODM we develop the product and packaging around your brief.

Can you match an existing formula or fragrance? +

Yes — we hold 1,000+ formulas and work with Givaudan on fragrance, so we can closely match a product you already use or develop a bespoke one.

Is packaging design free? +

Yes — artwork, mock-ups and sampling are free before you commit to bulk production.

Production & quality

Are you a manufacturer or a trading company? +

We are a direct manufacturer in Yangzhou, China, with our own clean-room production, printing and embroidery lines.

Which certifications do you hold? +

ISO 9001, GMPC, FDA, GRS, ISO 14001 and ISO 45001. Certificate copies are available on request for supplier onboarding.

Are your toiletries made to cosmetic GMP? +

Yes — bath and body formulas are produced in a 100,000-class clean room under GMPC.

Can we audit or visit the factory? +

Yes — we welcome on-site visits and live video factory tours; arrange one with your enquiry.

Shipping & lead time

Which countries do you ship to? +

We export to hospitality buyers in 40+ countries, with FOB, CIF and DDP options available.

What is your production lead time? +

Standard production is 25 working days from deposit or order confirmation, the same across our product range. We confirm the exact schedule with your quote.

Do you supply distributors and importers? +

Yes — we offer factory-direct pricing and stable lead times for distributors and importers reselling in their territory.

Tell us what your rooms need

Share your specs, MOQ and branding — our team replies within one business day.

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